WOW Story of the Week - January 16, 2012
Jan 16, 2012, Cullman, AL
To whom it may concern,
I just wanted to drop you guys a line and let you know what a wonderful job they are doing at the Cullman store #480. Last night a friend and I were passing through town and decided to stop at CiCi’s. We were greeted by the manager, Hope, and she and her staff truly made our visit memorable. Hope had a special pizza made for us and brought to the table. She really made us feel like guests in her establishment. Everyone was welcoming, accommodating, and made sure that we had everything that we needed without being intrusive (this was very nice because we were the only ones in the restaurant and unfortunately I have experienced overzealous staff at other establishments that just don’t know when to leave you alone).
Both my friend and I are customer service representatives for a life insurance company in Birmingham, and we were just blown away by the service we received. I really must emphasize again how perfect everything was; every single one of our needs were seen to without at any time feeling smothered. Hope and her team are certainly doing an amazing job!
Way to go Hope! It sounds like David Tomlinson has a leader and team in Cullman that love to serve and live out our Guest Promise! Thanks for all you do for CiCi’s and our guests!