WOW Story of the Week - August 24, 2012
Aug 30, 2012,
I am writing this letter as a commendation of excellent service for a general manager named Phil Santucci at your Naples Florida CiCi's on 2650 Immokalee Road. In late June of this year, my family visited Naples for a short vacation and we stopped at CiCi's for an early lunch on our arrival. We were the first guests of the day and Mr.Santucci made our experience absolutely delightful. He was courteous, generous, and friendly and made a special pizza for my vegetarian wife. She, who had never been to CiCi's and largely dislikes buffet style eating, could not stop raving about the food and the service. This was great for me because I have loved CiCi's since my medical school days and was nervous she wouldn't like it - now I know we can go there! We were very grateful to him for starting our vacation on such a positive note. We truly appreciate his service and know that his customers benefit greatly because of it. Your franchise is doing well if it has people like Phil Santucci as its proprietors.