Our Commitments To Our Guests and Children’s Privacy.
Like you, we have children of our own and are concerned about their safety when they use the Internet. We want you and your family to be safe while visiting our Site. That is why, consistent with the Federal Children's Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request personally identifiable information from any child. We urge parents to regularly monitor and supervise their children's online activities. No one under the age of 18 should submit any personal information to us without the consent of a parent or guardian.
Types of Information We Collect.
Personally Identifiable Information. CiCi's gathers personally identifiable information, such as first and last names, street addresses and email addresses, only when voluntarily submitted by you. Specifically, for example, if you set up an account at the Site to use our online ordering service, you are required to provide us with your first and last name, email address, full street address, telephone number, User Name and Password. You must also provide us with your credit card information when placing an order online.
Tracking Technology. CiCi's logs IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyze trends and administer the Site. CiCi's may track your movement within the Site, the pages from which you were referred, access times and browser types. We only use this information in the aggregate to gauge the effectiveness of our Site and to track information for statistical purposes. We do not link that information to you personally. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use session ID cookies and persistent cookies on the Site. Session cookies are used to make it easier for you to navigate the Site and expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time and is used to differentiate between the users of our Site to target the interests of our visitors and to enhance your experience on the Site. You can remove persistent cookies from your computer by following the directions provided in your Internet browser's “help” file. If you reject cookies, you may still use the Site, but your ability to use some areas of the Site may be limited and you may not be able to use certain features of the Site.
Advertisements. From time to time we may use various outside ad-serving companies to serve advertisements on the Site. In the process of serving these advertisements, the ad-serving companies may place a cookie in your browser's cookie file and may use information about your visits to this and other websites in order to provide advertisements on the Site and other websites about goods and services that may be of interest to you. By delivering ads on the Site, the ad-server is able to record what ads a user -- identified by the unique cookie -- has seen, and what pages the user was viewing when the ads were delivered. This web usage information is combined with other ad delivery information the ad-server has collected from your visits to our Site and other sites not affiliated with CiCi's. This non-personally identifiable information is used as part of the ad-serving process for reporting and to select and direct the ads you see online at our Site and other sites not affiliated with CiCi's.
How The Information Is Used.
CiCi's Use. CiCi’s uses the information that we collect in order to understand your preferences and history. With this information we can tailor our services and special offerings to provide you with superior levels of convenience and service on a one-to-one basis. We also use the collected information to improve the design of our Site.
We will not transfer your information to competitors. Information about your preferences is only used to help us understand the products and services that might be attractive to you. CiCi's uses pixels, or transparent GIF files, to help manage online advertising. Our ad management partners provide these GIF files. These files enable ad-servers to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our Site. With both cookies and other technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. If you wish to opt out of the use of such technologies, please turn off the cookies in your Internet browser’s preferences.
We receive and store the personally identifiable information that you enter on the Site or that you voluntarily give to us and may use it to contact you from time to time. Specifically, for example, each time you use our online ordering service and enter your User ID and Password, CiCi’s will access your stored information to make processing and entering your order faster and easier. Also, when you use your CiCi’s online account, CiCi’s keeps track of your food preferences in order to contact you regarding special advertisements, offers, and notices regarding foods that seem to fit within your preferences. If you use the Site to purchase a product without setting up a CiCi’s account, your personal information is used only to process and confirm your transaction. We may also use your personal information to contact you about a purchase when necessary, for example, when a delivery may be delayed or when an ordered product is out of stock. Sensitive information, such as credit card numbers, are encrypted and protected as described in the Security section below.
By voluntarily providing us with your personal information, you agree that this action constitutes a purchase, inquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the Federal Do-Not-Call Registry, or your local State Do-Not-Call list, you expressly consent to receive future information about products and services from us, and in, that regard, you hereby consent to our contacting you pursuant to the business relationship established using the information you provided to us. This means we may contact you by email, phone and/or cell number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving (e.g. video etc.). We may also send you information or offers from time to time to the postal or email address we have on file for you and may contact you concerning to inquire regarding your satisfaction with our products and services, to verify incomplete orders, resolve problems or delays with your order or otherwise communicate with you concerning your transaction with us. If you provide your name for a promotional offer to enter a sweepstakes or contest and win a prize, we will post a winner's list online, and will file your name with state agencies if required by law.
Vendors. We employ other companies and individuals to perform functions on our behalf. Examples might include sending e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.
Other Uses. CiCi's may use your personal information to contact you about the services on our Site in which you have expressed an interest, for example, if you have contacted customer service or made an inquiry.
Choice and Opt Out.
You may opt-out of the use of your information as set forth above by emailing us at firstname.lastname@example.org. We also provide you with the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes when we ask for such information.
Access to your Information.
CiCi's has implemented security procedures for the storage and disclosure of the personal information that you provide to us in order to prevent unauthorized access. We use the encryption process Secure Sockets Layering (SSL) to secure the transmission of your order and credit card information. Only those employees and service providers who need access to your information to perform their duties are allowed access. Please keep in mind however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while CiCi's strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is important for you to protect against unauthorized access to your CiCi’s online account and to your computer. Be sure to sign off when finished using a shared computer. CiCi's Site may also contain links to other websites. Keep in mind that CiCi's does not control and is not responsible for the privacy, security practices or content of these other websites.
Notification of Changes and Acceptance of Policy.
How to Contact Us.